Refund policy

Due to the nature of our handmade goods, returns are not available at this time. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In the case that an item is defective within the first seven days of purchase, exceptions can be made. Just shoot an email over to hello.neptunescollection@gmail.com